Refund policy
Returns & Exchange Policy
At Grusha Khurana Label, every outfit is carefully inspected before dispatch to ensure it meets our premium quality standards. As our products are handcrafted designer garments, we kindly ask customers to review this policy before placing an order.
Returns
Due to the exclusive and handcrafted nature of our products, we do not accept returns for change of mind.
Returns will not be accepted for reasons including, but not limited to:
- Change of mind
- Incorrect size selection
- Colour variation due to screen settings
- Personal preference or dislike
- Incorrect order placed by the customer
Please ensure you carefully review the product description, measurements, and images before making your purchase.
Exchanges
We only offer exchanges if:
- You receive a defective or damaged item.
- You receive an incorrect product.
To request an exchange, you must contact us within 48 hours of receiving your order at:
Email: grushakhuranalabel@gmail.com
Mandatory Unboxing Video
To protect both our customers and our business from fraudulent claims, a clear, continuous unboxing video is mandatory for all exchange requests.
The video must:
- Begin before the shipping package is opened.
- Clearly show the shipping label.
- Show the package being opened without any cuts or edits.
- Clearly display the product and any defect or issue.
Exchange requests submitted without an uninterrupted unboxing video will not be accepted under any circumstances.
Exchange Approval
If your exchange request is approved, we will provide instructions on how to return the item.
The item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- With all original tags attached
- Returned in its original packaging
Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A manufacturing defect
- An incorrect product
Please contact us within 48 hours at grushakhuranalabel@gmail.com together with:
- Your order number
- Clear photographs of the issue
- A continuous unboxing video
Once verified, we will arrange a replacement or exchange where applicable.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items
- Gift cards
- Customized or personalised products
- Products damaged due to misuse or improper care
- Items without original tags or packaging
- Products returned without an approved exchange request
- Products returned without a valid unboxing video (where required)
Refunds
As a general policy, we do not offer refunds for purchases.
Refunds will only be considered if:
- The ordered product is unavailable after purchase.
- An exchange cannot be fulfilled due to stock unavailability.
- We determine that a refund is appropriate under Australian Consumer Law.
If a refund is approved, it will be processed to your original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).
If a product has a major fault or does not meet the consumer guarantees provided under the ACL, you may be entitled to a repair, replacement, or refund in accordance with applicable law.
Contact Us
For all return or exchange enquiries, please contact:
Grusha Khurana Label