Shipping policy
Shipping Policy
Last Updated: 15th July 2026
At Grusha Khurana Label, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing your order.
Order Processing
All orders are carefully inspected, packed, and prepared before dispatch.
Orders are processed on business days only (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
Ready-to-Ship Orders
Products marked as Ready to Ship are typically delivered within:
10–12 business days
Delivery times are estimates and may vary depending on your location and courier services.
Pre-Order Items
Some of our exclusive designer pieces are handcrafted and made to order.
For Pre-Order items, please allow:
30–45 business days
for production and delivery.
If you require an update on your pre-order, please contact our customer care team at:
📧 grushakhuranalabel@gmail.com
Shipping Destinations
We currently ship across Australia and to selected international destinations.
If your country is not available at checkout, please contact us before placing your order.
Shipping Charges
Shipping charges are calculated during checkout based on your delivery location and order value.
Any applicable shipping promotions will be displayed on our website.
Customs & Import Duties
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
Grusha Khurana Label is not responsible for customs clearance delays or additional import charges.
Delivery Delays
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Customs inspections
- Severe weather conditions
- Public holidays
- Natural disasters
- High shipping volumes
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Grusha Khurana Label is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply for returned or redirected parcels.
Lost or Damaged Parcels
If your parcel arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.
Please include:
- Your order number
- Photos of the package (if damaged)
- Any relevant shipping information
We will work with the shipping carrier to resolve the issue as quickly as possible.
Sale Items
All sale, promotional, and clearance items are final sale.
Sale items cannot be returned, exchanged, or refunded, except where required under the Australian Consumer Law (ACL).
Contact Us
For any shipping enquiries, please contact:
Grusha Khurana Label
📧 grushakhuranalabel@gmail.com
Customer Support Hours
Monday – Friday
10:00 AM – 6:00 PM (AEST)